SpinKong Casino Privacy Policy

This Privacy Policy explains how SpinKong Casino collects, uses, stores and protects personal information belonging to players who register and use the platform. By creating an account, you consent to the collection and processing of your data as described below. If you do not agree with this Policy, you should not register an account or continue using the platform. SpinKong may update this Policy from time to time, and any material changes will be reflected on this page with an updated revision date.

1. Information We Collect

SpinKong collects personal information necessary to provide its services, comply with legal and regulatory obligations, and maintain account security. The categories of information collected include:

• Registration Data: Name, email address, mobile number and date of birth provided at sign-up.
• Verification (KYC) Data: Photo identification, proof of address, and payment method ownership documents submitted for identity verification.
• Financial Data: Deposit and withdrawal history, payment method details (such as the last four digits of a card or a crypto wallet address), and transaction amounts.
• Gameplay Data: Games played, bet amounts, session duration and bonus activity.
• Technical Data: IP address, device type, browser information and approximate location, collected automatically when you access the platform.
• Communications Data: Records of correspondence with customer support via live chat or email.

2. How We Use Your Information

Personal information is used to create and manage your account, process deposits and withdrawals, verify your identity in line with KYC and Anti-Money Laundering (AML) requirements, prevent fraud and underage access, provide customer support, and communicate important account or promotional information where you have not opted out. Technical and gameplay data may also be used to detect problem gambling patterns and to improve platform performance and game offerings.

3. Legal Basis for Processing

SpinKong processes personal data on the basis of contractual necessity (to provide the services you have registered for), legal obligation (KYC/AML compliance), legitimate interest (fraud prevention and platform security), and, where applicable, your consent (such as for marketing communications, which can be withdrawn at any time).

4. Sharing of Information

SpinKong does not sell personal information to third parties. Data may be shared with the following categories of recipients where necessary to operate the platform:

• Payment Providers: Card processors, banking partners and cryptocurrency network validators required to complete deposits and withdrawals.
• Identity Verification Services: Third-party providers used to verify submitted KYC documents.
• Regulatory and Compliance Bodies: Authorities under the casino’s international licence, and international AML/sanctions screening services.
• Software and Game Providers: Third-party studios whose games are hosted on the platform, limited to data necessary for gameplay and fairness auditing.
• Law Enforcement: Where required by applicable law, court order, or to investigate suspected fraud or money laundering.

5. Data Security

SpinKong uses TLS 1.3 (256-bit) encryption to protect data transmitted between your browser and the platform’s servers, along with PCI DSS-compliant payment processing for card transactions. Access to personal and financial data is restricted to authorised personnel who require it to perform their role. While SpinKong takes reasonable technical and organisational measures to protect your data, no method of transmission or storage can be guaranteed to be 100% secure.

6. Data Retention

Personal data is retained for as long as your account remains active, and for a further period afterward as required to meet AML record-keeping obligations, resolve disputes, and enforce these policies. Verification documents and transaction records are typically retained for a minimum period following account closure in line with international AML standards, after which they are securely deleted or anonymised, unless a longer retention period is required by law.

7. Cookies and Tracking Technologies

SpinKong uses cookies and similar technologies to keep you logged in, remember your preferences, and understand how the platform is used. Some cookies are essential for the site to function correctly, while others support analytics and, where consented to, marketing purposes. You can manage cookie preferences through your browser settings, though disabling essential cookies may affect core functionality such as staying logged in.

8. Your Rights

Depending on your jurisdiction, you may have the right to request access to the personal data SpinKong holds about you, request correction of inaccurate data, request deletion of your data (subject to legal retention obligations, particularly around AML records), object to certain processing such as marketing, and withdraw consent where processing is based on consent. Requests can be submitted through customer support and will be handled within a reasonable timeframe.

9. International Data Transfers

As an international operator, SpinKong may process and store data in jurisdictions outside your country of residence, including outside the UK or European Economic Area. Where this occurs, SpinKong takes steps intended to ensure an appropriate level of protection for your data, consistent with its international licensing framework.

10. Children’s Privacy

SpinKong’s services are strictly restricted to individuals aged 18 and over. The platform does not knowingly collect personal data from anyone under this age. Any account found to belong to a minor will be closed immediately and any associated funds handled in line with applicable regulations.

11. Changes to This Policy

This Privacy Policy may be updated periodically to reflect changes in data protection practices, legal requirements, or platform features. Continued use of your account after an update takes effect constitutes acceptance of the revised Policy. We encourage players to review this page periodically.

12. Contact Us

Questions about this Privacy Policy, or requests relating to your personal data, can be directed to customer support via live chat or email, as listed on the Support page.