SpinKong Casino Terms and Conditions

These Terms and Conditions (“Terms”) govern the use of the Casino SpinKong website and services by all registered players. By creating an account, you confirm that you have read, understood and agreed to be bound by these Terms in full. If you do not agree with any part of these Terms, you should not register an account or use the platform. SpinKong operates under an international gaming licence and reserves the right to amend these Terms at any time; continued use of the platform after changes are published constitutes acceptance of the updated Terms.

1. Eligibility

Registration is restricted to individuals aged 18 or over. By creating an account, you confirm that you meet this age requirement and that participating in online gambling is legal in your country or region of residence. SpinKong reserves the right to request proof of age and identity at any point, and to suspend or close accounts where eligibility cannot be confirmed.

2. Account Registration

Each player may hold only one active account. Registration requires accurate personal information, including a valid email address and, where applicable, a mobile number. Providing false, incomplete or misleading information during registration may result in account suspension, forfeiture of funds, or permanent closure. Players are responsible for keeping login credentials confidential and for all activity that occurs under their account.

3. Verification (KYC) and Anti-Money Laundering

SpinKong is required to verify player identity in line with international Know Your Customer (KYC) and Anti-Money Laundering (AML) standards. Verification is typically requested before a withdrawal exceeding £1,000, or at any other time deemed necessary by the compliance team. Required documents may include a valid photo ID, proof of address dated within the last 90 days, and confirmation of ownership for the payment method used. Withdrawals will not be processed until verification is complete, and SpinKong reserves the right to withhold funds where verification cannot be satisfactorily completed.

4. Deposits, Withdrawals and Fees

Players may deposit and withdraw funds using the payment methods listed on the platform, subject to the minimum and maximum limits, and processing times, published on the Payments page. SpinKong does not charge fees on deposits or withdrawals, though third-party payment providers, card issuers or blockchain networks may apply their own charges outside of SpinKong’s control. Withdrawals are paid out to the same account or wallet used for the corresponding deposit wherever technically possible, as a fraud-prevention measure. Daily, weekly and monthly withdrawal caps apply as set out on the Payments page and may vary for VIP account tiers.

5. Bonuses and Promotions

All bonuses, free spins and promotional offers are subject to individual terms, including minimum deposit requirements, wagering requirements, maximum bet limits during wagering, and expiry periods, as published on the Bonuses page at the time of the offer. Bonus funds and any related winnings not wagered within the stated validity period will be forfeited automatically. SpinKong reserves the right to withdraw, amend or refuse a bonus offer, including in cases of suspected bonus abuse, use of prohibited betting patterns, or breach of the wagering conditions attached to the offer.

6. Fair Play and Game Rules

All games offered on the platform use Random Number Generator (RNG) software independently tested for fairness, or, in the case of live dealer games, are streamed in real time from licensed studios. SpinKong does not guarantee any specific outcome, win frequency or return-to-player (RTP) result on any individual gaming session, as RTP figures represent a theoretical average calculated over a large number of rounds. Any technical malfunction, software error or incorrect game result voids all affected plays and payouts, regardless of the amount displayed on screen at the time.

7. Responsible Gambling

SpinKong provides account tools including deposit limits, loss limits and self-exclusion, as described on the Responsible Gambling page. SpinKong operates under an international licence and is not connected to the UK’s national GamStop self-exclusion scheme; players wishing to self-exclude from SpinKong specifically should contact customer support directly. Players concerned about their gambling behaviour are encouraged to make use of independent support services such as BeGambleAware or the National Gambling Helpline.

8. Account Suspension and Closure

SpinKong reserves the right to suspend, restrict or close any account where there is reasonable suspicion of fraud, collusion, bonus abuse, use of prohibited software, underage access, or any breach of these Terms. In such cases, SpinKong reserves the right to withhold or reclaim any funds obtained through the breach in question, pending investigation. Players may request voluntary account closure at any time by contacting customer support.

9. Dispute Resolution

Any dispute arising from use of the platform should first be raised with SpinKong customer support via live chat or email. As SpinKong operates under an international licence rather than a UKGC licence, disputes that cannot be resolved directly with customer support are handled through the operator’s internal escalation process rather than through UK arbitration bodies such as IBAS. Players should factor this into their expectations before registering an account.

10. Limitation of Liability

SpinKong is not liable for losses arising from internet connectivity issues, third-party payment provider delays, blockchain network congestion, or circumstances outside its reasonable control. Nothing in these Terms limits any liability that cannot be excluded under applicable law.

11. Changes to These Terms

SpinKong may update these Terms from time to time to reflect changes in regulation, payment processing, or platform features. Material changes will be communicated via the website or by email where possible. Continued use of the account after such changes take effect constitutes acceptance of the revised Terms.